AI Receptionist for dental practices
Patients book, check and change appointments on WhatsApp, get answers to their questions any time, and get reminded so they turn up.
Your practice
online
Today
Customer: Hi, can I book a check-up? Ideally next week after work.8:47 pm
Your practice: Of course! I have Tuesday at 5:30 pm or Thursday at 6:00 pm. Which suits you?8:47 pm
Customer: Thursday please8:48 pm
Your practice: Done ✅ You're booked for a check-up on Thursday at 6:00 pm. I'll send you a reminder the day before.8:48 pm
The problem
None of these are anyone's fault. Reception can't be on the phone and at the desk at the same time. But each one costs the practice money.
When reception is busy with a patient, the phone rings out. A new patient who can't get through will often just call the next practice on their list and book there.
[TODO: statistic]
[TODO: e.g. share of calls to dental practices that go unanswered]
Source: [TODO: source name]
While you were in surgery4 unanswered
An empty chair still costs you the clinician's time, the nurse and the room. Often the patient simply forgot, and a reminder the day before would have saved the slot.
[TODO: statistic]
[TODO: e.g. dental no-show rate or annual cost]
Source: [TODO: source name]
Tuesday
Patients leave with a plan and a quote, mean to think about it, and never call back. That's treatment you've already diagnosed and priced, sitting unbooked.
[TODO: statistic]
[TODO: e.g. share of treatment plans not accepted]
Source: [TODO: source name]
Your practice: Here's the treatment plan for the crown we discussed 📄 Just let us know when you'd like to book.
Customer: Thanks, I'll have a think!
No reply · 3 weeks
Without a nudge, a six-month check-up slips to a year, then two, and eventually the patient registers somewhere else. Every lapsed patient is future appointments you won't see.
[TODO: statistic]
[TODO: e.g. share of patients overdue for recall]
Source: [TODO: source name]
Last check-up
January
Due back
July · no reminder
Still not booked
December
Registers elsewhere
The following year
Each of these has a simple fix.
See how it worksWhat it does
Your AI receptionist handles the routine messages on WhatsApp, so your team can focus on the patients in front of them.
Tap a feature to see it in action
Patients can book at 9pm, not just 9 to 5
Patients message your practice on WhatsApp and book an appointment into your diary at any time of day, using your opening hours, treatments and booking rules.
Your practice
online
Customer: Hi, can I book a check-up next week?
Your practice: Of course! I have Tuesday at 5:30 pm or Thursday at 6:00 pm. Which suits you?
Customer: Thursday please
Your practice: Booked ✅ Thursday at 6:00 pm. See you then!
Your practice: Reminder: your check-up is tomorrow at 6:00 pm. Reply 1 to confirm or 2 to rearrange.
Customer: 1
Your practice: Thanks, see you tomorrow! 😊
Patients get reminders before their appointment and can confirm, cancel or move it with one reply. Cancelled slots are freed up early enough to refill.
📞 Missed voice call · 2:14 pm
Your practice: Sorry we missed your call, we're with a patient. Can I help you book here?
Customer: Yes please, I need a check-up
If nobody picks up, the caller gets a WhatsApp or text message straight away offering to help them book, so they don't ring the next practice.
Your practice: Thanks for coming in today! How was your visit?
Customer: Really good, thank you!
Your practice: So glad to hear it! Would you leave us a quick Google review? ⭐️ It really helps.
After a visit, patients get a short message asking how it went, with a direct link to leave a Google review.
Your practice: Hi Sam, it's been a while since your last check-up. Shall I find you a time?
Customer: Oh yes, good reminder! Any evenings?
Recall and reactivation messages go to patients who are overdue for a check-up or hygiene visit, with an easy way to book.
Your practice: Hi Priya, just checking in about the treatment we discussed. Any questions, or shall I find you a time?
Customer: Could I do it next month?
Patients who haven't booked their proposed treatment get a polite follow-up, and their questions get passed to your team.
Your practice: Good news! A slot just opened tomorrow at 10:00 am. You're first on the waitlist. Would you like it?
Customer: Yes please!
Your practice: It's yours ✅
When a slot opens up, patients on your waitlist are offered it automatically, first come first served.
Messages handled
Appointments booked
Reminders confirmed
Patients brought back
A simple dashboard showing messages handled, appointments booked, reminders confirmed and patients brought back.
Live demo
The quickest way to judge it is to try it as a patient would. Send a message on WhatsApp, book an appointment, then ask it to check your booking.
Open the demo in WhatsApp (opens WhatsApp)Or message [DEMO_WHATSAPP_NUMBER] on WhatsApp.
It answers as a demo clinic and will book a fake appointment. No real practice sees your messages, but please don't share real health details.
On a computer? Scan this with your phone camera.
How it works
Most of the work is on our side. You tell us how your practice runs; we set it up and check it with you before anything goes to patients.
Day 1
We show you the AI receptionist, answer your questions and work out together whether it's a good fit for your practice.
15-minute demo
Video call with the Newlime team
Week 1
An hour with your practice manager to go through opening hours, treatments, prices, booking rules and how you want urgent messages handled.
Setup call
Weeks 1–2
We connect your WhatsApp number and set up the messages. You review every template and try the AI receptionist yourself before it goes live.
Message templates
Reminder: your check-up is tomorrow at 6:00 pm. Reply 1 to confirm or 2 to rearrange.
Weeks 2–3
We switch it on and check in weekly for the first month to adjust anything that isn't working the way you want.
Your AI receptionist is liveLive
Weekly check-in · week 1 of 4
Meta has to verify your WhatsApp Business account before messages can go out. This usually takes a few days, but occasionally longer, and it's outside our control.
It all starts with a 15-minute call.
Book a 15-minute demo (opens in a new tab)Questions
Pricing
A one-off setup fee, then a monthly fee. Every package includes WhatsApp booking, booking checks, answers to patient questions, setup and support.
Booking, booking checks and patient questions on WhatsApp, plus reminders.
from[PRICE_ESSENTIALS_MONTHLY]/month
+ [PRICE_ESSENTIALS_SETUP] one-off setup
Adds missed-call text-back and reviews, and brings lapsed patients back.
from[PRICE_GROWTH_MONTHLY]/month
+ [PRICE_GROWTH_SETUP] one-off setup
Everything in Essentials, plus:
Every feature, including treatment-plan follow-up and waitlist filling.
from[PRICE_COMPLETE_MONTHLY]/month
+ [PRICE_COMPLETE_SETUP] one-off setup
Everything in Growth, plus:
[TODO: State whether prices include VAT, the minimum contract length and the notice period.]
On the way
We're building these next. They're not available yet, and we'll only give a date once we're sure of it.
Answers phone calls, books appointments and handles common questions by voice.
Connects bookings and conversations to the booking software or CRM you already use.
Who we are
We're a small team based in India, working with businesses in different countries. We're upfront about that because you should know who you're trusting with your customers' messages.
Support hours are listed below, and you deal directly with the people who build and run the AI receptionist, not a call centre.
Founder
[TODO: Two or three sentences about the founder's background and why they built this.]
A short video call. We'll show you the AI receptionist, answer your questions about data and compliance, and tell you honestly whether it's a fit.
Book a 15-minute demo (opens in a new tab)